OUR 2024 PARTNERS
OUR 2023 KEYNOTE SPEAKERS
-
GoogleWilla Blasingame is a Supply Chain Executive with over 25 years of experience. She is currently the North & South American Global Server Operations Flow Director. Before Google, she led organizations in McCormick and Company (Vice President of Planning and Logistics), Procter & Gamble (Director of Product Supply), Kellogg and KraftHeinz (Senior Director of Product Supply). She also started a consulting company, WEB Supply Chain Solutions. Willa is passionate about developing leaders for the future. She led several large affinity teams while at Procter & Gamble: the Women in Supply Chain team, the Product Supply Capability team, and the Black Women leadership team. In her community, Willa has served on the boards for the Maryland Food Bank and College Bound Foundation and is a former President of the South Central Wisconsin Chapter of Jack and Jill of America, Inc. Willa studied Chemical Technology at the University of Cincinnati and earned a BS in Chemical Engineering at Tuskegee University.
-
Zynga
"Dedicated Operations Director with 15+ years of customer service experience in the gaming, telecommunications/wireless industry and retail environment. Consistently achieved record-high customer satisfaction rankings, improvements to the bottom line and turnaround of under-performing operations. Respected leader of customer-focused teams; instill a shared, enthusiastic commitment to customer service as a key driver of company goal attainment. Lead by example and ensure the execution of all safety, security, quality assurance, and call center operations policies.Areas of Expertise: Operations Management
Customer Service Management, Coach & Develop Employees, Create/Manage onboarding procedures, Revenue Generation planning and implementation, Review and create Employee Department Team Manager Handbook, Performance review writing, Research legal planning requirements for various setups or changes.
Complaint Handling & Resolution, Interview & Hire Candidates, Customer Satisfaction Enhancement, Front-End Supervision, Sales & Margin Improvement, Team building & Training, Cost-Reduction Strategies
"